Q: New for summer

There's always something new at the Caravan Park Sexten! - Yakima SkyRise Village : experience a night in a tent without giving up the comforts of a hotel - A new terrace with BBQ area and lounge bar in front of the restaurant - Private saunas upon request: enjoy a restoring sauna safely!

Q: Cancellation policy

If you cancel or change your booking within 15 days before check-in date with a written declaration, you do not have to pay any fee. In the case of cancellation or changes of your booking in period of less than 15 days before the day of arrival, the deposit paid will be charged. In case of no-shows , 100% of the agreed price will be charged as a fee. In case early departure , 100% of the agreed price will be charged as a fee. We accept cancellations and/or booking modifications only in writing via email (info@caravanparksexten.it) or chat. Cancellation policy - Treehouses If you cancel or change your booking within 15 days before check-in date with a written declaration, you do not have to pay any fee. In the case of cancellation or changes of your booking in period of less than 15 days before the day of arrival or in case of no-snows, 100% of the agreed price will be charged. In case of early departure , 100% of the agreed price will be charged as a fee. We accept cancellations and/or booking modifications only in writing via email (info@caravanparksexten.it) or chat.

Q: Cancellation policy from 01.12.2022

You can cancel your booking within 31 days before check-in date with a written declaration; in this case, you do not have to pay any fee. If you cancel your reservation between 30 and 4 days before the check- in date, you will have to pay 30% of the overall holiday. If you cancel your reservation the last 3 days before check-in date , you will be charged with 100% of the holiday period (from check-in to check- out date). In case of no-shows ("no show") or early departure , the fee is due in full for the entire booking period. If not all booked beds are occupied or canceled, the percentage only refers to the agreed price for unoccupied or canceled beds.

Q: Cancellation policy for tree houses

If you cancel or change your booking within 15 days before check-in date with a written declaration, you do not have to pay any fee. In the case of cancellation or changes of your booking in period of less than 15 days before the day of arrival or in case of no-snows, 100% of the agreed price will be charged. In case of e arly departure , 100% of the agreed price will be charged as a fee. We accept cancellations and/or booking modifications only in writing via email (info@caravanparksexten.it) or chat.

Question 1

New for summer

Accepted Answer

There's always something new at the Caravan Park Sexten!
- Yakima SkyRise Village: experience a night in a tent without giving up the comforts of a hotel
- A new terrace with BBQ area and lounge bar in front of the restaurant
- Private saunas upon request: enjoy a restoring sauna safely!

Question 2

Which services are open?

Accepted Answer

- All services of the facility are open
- From 06.08.2021 guests with a camping / hotel reservation and external guests (without a camping / hotel reservation) must have the EU Digital COVID Certificate to access the swimming pools, saunas, gym and beauty area.
- From 06.08.2021 guests with a camping / hotel reservation and external guests (without a camping / hotel reservation) must have the EU Digital COVID Certificate to eat at a table in the indoor dining rooms.

Last update: 04.11.2021

Question 3

Cancellation policy

Accepted Answer

If you cancel or change your booking within 15 days before check-in date with a written declaration, you do not have to pay any fee.
In the case of cancellation or changes of your booking in period of less than 15 days before the day of arrival, the deposit paid will be charged.
In case of no-shows, 100% of the agreed price will be charged as a fee.
In case early departure, 100% of the agreed price will be charged as a fee.

We accept cancellations and/or booking modifications only in writing via email (info@caravanparksexten.it) or chat.

Cancellation policy - Treehouses
If you cancel or change your booking within 15 days before check-in date with a written declaration, you do not have to pay any fee.
In the case of cancellation or changes of your booking in period of less than 15 days before the day of arrival or in case of no-snows, 100% of the agreed price will be charged.
In case of early departure, 100% of the agreed price will be charged as a fee.

We accept cancellations and/or booking modifications only in writing via email (info@caravanparksexten.it) or chat.

Question 4

Cancellation policy from 01.12.2022

Accepted Answer

You can cancel your booking within 31 days before check-in date with a written declaration; in this case, you do not have to pay any fee.
If you cancel your reservation between 30 and 4 days before the check- in date, you will have to pay 30% of the overall holiday.
If you cancel your reservation the last 3 days before check-in date, you will be charged with 100% of the holiday period (from check-in to check- out date).
In case of no-shows ("no show") or early departure, the fee is due in full for the entire booking period.
If not all booked beds are occupied or canceled, the percentage only refers to the agreed price for unoccupied or canceled beds.

Question 5

Cancellation policy for tree houses

Accepted Answer

If you cancel or change your booking within 15 days before check-in date with a written declaration, you do not have to pay any fee.
In the case of cancellation or changes of your booking in period of less than 15 days before the day of arrival or in case of no-snows, 100% of the agreed price will be charged.
In case of early departure, 100% of the agreed price will be charged as a fee.

We accept cancellations and/or booking modifications only in writing via email (info@caravanparksexten.it) or chat.

Question 6

Carefree holiday at Caravan Park Sexten

Accepted Answer

Online check in before arrival
You will receive an email a few days before your arrival with all the latest information about our resort including the weekly programme and menus.
You can book a table in our restaurant or a treatment in our wellness centre in advance on our website, by sending us an email or contacting us by phone
Possibility of contactless payment
Possibility of keeping the key to your accommodation for the entire duration of your stay
Automatic hand sanitiser gel dispensers available throughout the resort
All our employees work wearing masks
Signs indicating all safety measures are positioned throughout the resort
All common areas and accommodation are cleaned to the highest standards
Contact surfaces such as door handles, light switches, etc. are disinfected even more frequently
Large open spaces
We ensure the necessary space of 1m between tables in our restaurants
Restricted access to the swimming pool, saunas area, kids club, bar, restaurant and shop
Access to the kids club upon request

Question 7

FAQ Covid-19

Accepted Answer

1. Is it possible to travel to Italy from abroad?
Yes! All information can be found here

2. Entry requirements from 07.02.2022
Foreign guests who have a convalescence certificate or a vaccination certificate (EMA vaccine), but more than 6 months have passed since the completion of the vaccination cycle or the convalescence, may now use all services for which the Super Green Pass is required in Italy upon presentation of a negative antigen or PCR test, which must not be older than 48 or 72 hours respectively. Thus, these persons are now allowed to be accommodated, to use the lift facilities and to visit pubs and restaurants. For accommodation, the antigen or PCR test must be carried out every 48 or 72 hours.

This regulation also applies to foreign guests who have a Corona vaccination with a vaccine not recognised by the EMA, such as Sputnik.

Persons aged 12 and over who have not been vaccinated or have not recovered are still not allowed to use the services for which the Super Green Pass is required. They are therefore still not allowed to be accommodated.

Foreign guests who have recovered less than 6 months ago or have received the last vaccination dose and therefore have a valid Super Green Pass, however, do not require an additional test for the use of the corresponding services.

Foreign guests who have recovered from a coronavirus infection more than 6 months ago after a completed vaccination cycle also do not need a test.

In the future, the certificates of foreign guests must be checked as follows:
Vaccination or recovery less than 6 months ago:
- Digital COVID certificate of recovery or vaccination (QR code).
- No additional test necessary

Vaccination or recovery more than 6 months ago:
- Certificate showing vaccination or recovery.
- Additional negative antigen or PCR test, which must not be older than 48 or 72 hours, respectively.

They must also complete a Passenger Locator Form. Children under 12 must not provide proof of recovery and/or vaccination.

3. Is quarantine / EU Digital COVID Certificate required when returning from a trip to Italy?
When returning from Italy to the country of permanent residence, guests must also observe the entry regulations applicable in their respective country of permanent residence. Discover more

4. Where can I book the rapid antigen test in Val Pusteria?
The rapid antigen test can be booked using the "ApoFarmBZ" app.

5. Is it possible to travel through Italy?
Yes! All information can be found here

6. Which are the restrictions in South Tyrol?
All current restrictions can be found here

7. Do I need the EU Digital COVID Certificate to enter the wellness centre?
Guests with a camping / hotel reservation and external guests (without a camping / hotel reservation) must have the strong EU Digital COVID Certificate - Super Green Pass (vaccinated or recovered) to access the swimming pools, saunas, gym and beauty area.

8. Do I need the EU Digital COVID Certificate to enter the restaurant?
Guests with a camping/hotel reservation and external guests (without a camping / hotel reservation) must have the EU Digital COVID Certificate - Super Green Pass (vaccinated or recovered) to be able to eat at a table in the indoor dining rooms of the Restaurant Patzenfeld.

9. Must children have the strong EU Digital COVID Certificate?
Yes, children from 12 years must have the strong EU Digital COVID Certificate - Super Green Pass (vaccinated or recovered).

10. Skiing with the Super Green Pass
Here you can find all the information.

11. Is one dose of vaccine enough to get the strong EU Digital COVID Certificate?
Yes! The certificate of the first dose of vaccine is equivalent to the strong EU Digital COVID Certificate - Super Green Pass (vaccinated or recovered). 15 days must have passed since the first dose.

12. Can I book a Day Spa?
You can book a Day Spa with the strong EU Digital COVID Certificate - Super Green Pass (vaccinated or recovered)

Last update: 09.02.2022

Question 8

All current information at at a glance

Accepted Answer

Stay informed by clicking here!

Question 9

Coronapass South Tyrol

Accepted Answer

All current information on the Coronapass in South Tyrol can be found here

Question 10

Travelling safety

Accepted Answer

Here you will find all information for travel within the European Union

Ready, set, go!

Restart 21.05.2021