Information and booking conditions

  
In order to complete a binding booking, we ask you a deposit of 30% (100% for tree houses) of the holiday´s total value.
The deposit can be paid with credit card (using a dedicated module on our web-page) or with bank transfer. Bank account details:

Cassa Rurale Alta Pusteria, filiale di Sesto/Moso
IBAN: IT 29 I 08020 58910 000300031003
SWIFT: RZSBIT21109
  

  
According to the Decree Law No. 34 of 19.05.2020 and Provincial Law no. 4 of 08.05.2020, the customer accepts the following conditions, for himself and for the people with whom he shares the stay, who have to be personally informed, by confirming his holiday at Caravan Park Sexten by consent in writing or by paying the deposit for the vacation.
- In case of cancellation due to Covid-19 contagion, please refer to the general terms and conditions on the website www.caravanparksexten.it.
- The customer consents to the possibility of being subjected to temperature measurement at check-in and at any other time during the stay.
- The customer declares that he or she is informed that he or she cannot be accepted in the facility if his or her fever exceeds 37.5° or if he or she has symptoms of Covid-19 at check in.
- The customer declares to be informed that he or she must voluntarily place himself or herself in quarantine at the place indicated by the facility in the presence of fever exceeding 37.5° or Covid-19 symptoms, until the competent authority makes other arrangements.
- The customer declares that he has also informed the other people with whom he shares his stay of the provisions of the previous points.
  

  
You can cancel your booking within 7 days before check-in date with a written declaration; in this case, you do not have to pay any fee.
In the case of cancellation off less than 7 days before the day of arrival, 30% of the agreed price will be charged.
  

  
You can cancel your booking within 31 days before check-in date with a written declaration; in this case, you do not have to pay any fee.
If you cancel your reservation between 30 and 4 days before the check- in date, you will have to pay 30% of the overall holiday.
If you cancel your reservation the last 3 days before check-in date, you will be charged with 100% of the holiday period (from check-in to check- out date).
In case of no-shows ("no show") or early departure, the fee is due in full for the entire booking period.
If not all booked beds are occupied or canceled, the percentage only refers to the agreed price for unoccupied or canceled beds.
  

  
You can cancel your booking within 31 days before check-in date with a written declaration; in this case, you do not have to pay any fee.
If you cancel your reservation between 30 and 11 days before the check- in date, you will have to pay 30% of the overall holiday.
If you cancel your reservation the last 10 days before check-in date, you will be charged with 100% of the holiday period (from check-in to check- out date).
In case of no-shows ("no show") or early departure, the fee is due in full for the entire booking period.
If not all booked beds are occupied or canceled, the percentage only refers to the agreed price for unoccupied or canceled beds.
  

  
Dogs and other pets are admitted (for a fee) in: camping, rooms, apartments and Dolomiten Lodges. Maximum pets admitted per unit: 2. They are not admitted in the tree houses.
We reserve the right to apply an additional cost for final cleaning. We remind to bring a bedcover and a pet bet.
  

  
The visitors's tax needs to be added to the indicated prices (per person, per night, starting from 14 years).
This tax will be paid at the check- out and is registered in the bill with a separate invoice.
  

  
We suggest to stipulate a travel insurance in order to be protected in case of cancellation of your reservation. Thanks to this particular insurance, your booking is safe. On demand, we can manage the practice of stipulation for you.

Check premiums and book your insurance at the following link:

Download information

Covid-19 is insured cancellation reason
  

  
Caravan Park Sexten:
The arrival day, the pitch is available starting from 12 am. It is possible to check-in until 9 pm.
The day of departure we kindly ask you to leave the pitch within 11 am, and the apartments within 10 am; if you leave after that time, we will count the entire day.
  
Mountain Resort Patzenfeld:
Rooms, suites, apartments, chalets, treehouses, and lodges are available from 3:00 p.m. on the day of arrival.
The day of departure we kindly ask you to leave the room, suite, apartment or Dolomiten Lodge within 10 a.m.
The Reception is open from 8 am to 9 pm.
  

  
Cash payment are accepted until € 2.999,00. We accept VISA, MasterCard and Bancomat.
  

  
All prices are inclusive of VAT and are intended for one day, except where differently written. All prices and dates are subjected to eventual errors and modification.